Un aspetto importante e spesso trascurato della vendita
Molto dipende dalle prestazioni dei membri del team in questo ruolo critico ma spesso trascurato, dalla costruzione di solide relazioni con i clienti alla scoperta delle esigenze continue dei clienti al mantenimento della fedeltà dei clienti.
Gli addetti al servizio clienti devono saper analizzare le situazioni senza farsi travolgere dalle emozioni, le loro o quelle del cliente .Devono anche sapere come agire in modo appropriato e avviare le azioni necessarie per affrontare in modo adeguato le difficoltà, rispondere alle esigenze dei clienti e risolvere i problemi con le soluzioni più adatte.
They have to be able to respond to customer requests using clear and concise language.
Dealing with customers who are confused, frustrated or upset in emotionally charged situations doesn’t come easy for most people – very few, in fact. It takes training and practice to empower your people to act calmly and effectively in those situations.
Insight and tips on current sales, sales management, leadership and management topics. We invite you
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"One of the challenges Employment Solutions faced pre-Sandler was an inefficient sales process, not only chasing unqualified leads, but chasing people we've submitted proposals to and ending up in voicemail jail. We were spinning our wheels making the sales cycle way longer than it needed to be. Since working with Sandler, we've been able to make our sales process much more efficient. We've shortened the sales cycle, and we now qualify our leads much better."
Dan Mori
President of Employment Solutions
